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Explore Our Legal Terms and Your Rights

texsas88 operates under a defined legal framework so your account, your transactions, and your personal data are handled with clear, written commitments — not vague promises.

Jurisdiction-aware policiesDANA, OVO, GoPay, QRIS coveredData retention rules statedAccount rights explainedContact path always open
texsas88 Explore Our Legal Terms and Your Rights
LEGAL CONTACT PATHS

Reach Us for Any Policy Question

If a clause in our terms raises a question you cannot resolve by reading this page, our support team is ready to assist around the clock. Whether you are in Yogyakarta or anywhere else across Indonesia, you can reach us through three direct channels — responses on legal matters are escalated within one business day.

Team online

Live Chat — 24 / 7

Start a live chat session directly from the footer of any page. Legal queries are flagged to a senior agent who can provide written confirmation of our policy position within the session.

Email Support

Send a detailed written request to our legal inbox. We aim to acknowledge your email within four hours and deliver a substantive response on policy or data matters within one business day.

In-Account Ticket

Log in, open the Help section and raise a formal ticket. This creates a numbered record of your query and our response — useful if you need a documented trail for any formal dispute process.

HOW WE HANDLE THIS

Browse Our Data and Account Security Practices

These six practices define how we manage the legal obligations attached to your account every day — from data retention timelines to cookie consent and account closure rights.

Data Retention Timeline

We keep your account and transaction records for as long as your account is active and for a defined period after closure, in line with Indonesian financial-record requirements. You may request a summary of retained data at any time via our email support.

Cookie Consent Control

Cookies on texsas88 fall into three categories: essential session cookies, preference cookies and fraud-detection cookies. Non-essential cookies can be declined in your browser settings without affecting your ability to deposit via DANA or OVO.

Account Security Measures

We apply two-factor authentication at login and flag unusual session activity automatically. If our system detects a login from an unrecognised device, we send an alert to your registered contact before the session is permitted to continue.

Right to Data Access

You may request a full export of the personal data we hold on your account. Submit the request through in-account ticket or email; we aim to deliver the export within five business days in a readable format.

Account Closure and Data Deletion

You may close your account at any time through the account settings page. After closure, we delete marketing-profile data within 30 days while retaining transaction records only as required by applicable Indonesian regulations.

Policy Change Notification

When we update these terms, we post a dated notice on this page and send a message to your registered email at least seven days before changes take effect. Continued use of the platform after that date constitutes acceptance of the revised terms.

Open Answers to Common Legal Questions

These are the questions we receive most often about our legal terms, data handling and account rights. Each answer reflects our actual policy — if your situation is not covered here, our support desk is the next step.

Your account is subject to the terms set out on this page, and your use of the platform depends on local law. Where Indonesian consumer-protection rules apply, those rules take precedence over any conflicting clause in our general terms.

We collect your name, contact details, date of birth and the payment method you use — for example DANA, OVO, GoPay or QRIS. We do not collect data beyond what is needed to operate your account and process your transactions securely.

Log in and raise an in-account ticket labelled 'Data Access Request', or email our support inbox directly. We aim to deliver a readable data export within five business days of receiving your verified request.

Yes. After you close your account, we delete marketing-profile data within 30 days. Transaction records are retained only as long as Indonesian financial regulations require; you can ask us in writing to confirm exactly what is held and for how long.

We publish a dated notice on this page and send an email to your registered address at least seven days before changes come into effect. The date at the top of this page always reflects the version currently in force.

Yes. All deposits — whether made through GoPay, QRIS, DANA, OVO or any other supported method — are governed by the same account terms. Payment-specific processing conditions are described in the wallet section of your account settings.

If your access depends on local law, we display a notice before you proceed. Some features may be restricted or unavailable in your region. Our support team can clarify which services are accessible from your location where local law permits.